Be responsive to changes in the schedule and liaise with relevant team members.
Monitor and accurately record care calls, hours delivered, staff sickness levels and report to the manager on a weekly basis, ensuring accurate records are always maintained.
Monitor and accurately record all late and/or missed calls and ensure that the manager is kept informed of all details on a weekly basis and that accurate records are maintained.
Monitor and report capacity availability and recruitment need to the manager on a weekly basis.
Be part of the on-call rota
Ensure confidentiality is maintained and always respected as per GDPR.