Position Overview

Essential Duties & Responsibilities

People

· Act as a brand ambassador, demonstrating professionalism through demeanor, appearance, and respect for others.

· Support the Café Manager in fostering a positive, engaging, and inclusive work environment.

· Assist in training, coaching, and motivating baristas to uphold service standards and performance goals.

· Provide real-time feedback to team members to enhance performance and customer interactions.

· Help with onboarding and talent retention efforts as needed.

· Step in as acting manager when required, ensuring seamless operations.

Customer

· Model and reinforce exceptional customer service, ensuring all guests receive a premium experience.

· Support the development of a sales-driven culture that converts walk-ins into loyal customers.

· Assist in handling customer feedback and resolving issues promptly.

· Build rapport with regular cu...