KEY RESPONSIBILITIES

Team Leader:

• Supervise the performance of the team and guide towards achieving results and developing individual talents.

• Participate in BA recruitment and conduct Performance reviews with the team.

• Empower the team, give support and provide constant feedback on individual BAs during coaching or annual appraisals.

• Partner with Learning team, provide coaching and mentoring in client experience, sales techniques, service flows, product knowledge & expertise.

• Monitor appropriate onboarding programs for all new hires by collaborating with Learning Team.

• Committed to the growth and development of the counter/boutique staff by creating career paths and succession plans with various business partners.

• Facilitate frequent team and individual communication in order to ensure collective knowledge to all member of ...