Ensures smooth and efficient functioning of the Banquet Department on a daily basis.
Responsible for the timely, precise and expert execution of all banquet functions
Creative, cost-effective scheduling of the banquet Leadership Team, Captains, Banquet Servers, Coordinator.
Proactively analyzes, develops, and revamps internal processes to create new ways of providing unique and innovative services ideas and incentives.
Ensure exceptional service and guest satisfaction, addressing any issues or complaints promptly and effectively.
Ensures departmental adherence to, and awareness of Health & Safety standards
Ensure the delivery of excellent service by maintaining high staff morale and team spirit through active on the floor communication, training and coaching.