Assistance Team Leader Working Model: Remote Salary: £31,500 – £35,000 + 5% performance bonus About the Role We’re looking for an experienced and motivated Assistance Team Leader to support the delivery of high‑quality, 24/7 assistance services.

This role is key to ensuring exceptional customer outcomes, strong team performance, and full compliance with company procedures and service standards.

Leading by example, you’ll balance hands‑on case management with day‑to‑day leadership responsibilities, coaching and supporting a team of Assistance Case Managers while working closely with the wider management team to continuously improve service delivery.

Key Responsibilities Service Delivery & Performance Take overall responsibility for service delivery within the 24/7 Assistance team.

Monitor call performance, productivity, inbox management, and service levels, escalating issues where r...