<p><b>Job Description:</b></p> <div> </div> <div> <ul> <li> <p>1. Online Order Fulfilment & Last-Mile Delivery</p> </li> <li> <p> Own end-to-end order processing from receipt to dispatch, ensuring fulfilment within defined SLA</p> </li> <li> <p>windows (standard and express)</p> </li> <li> <p> Monitor real-time order dashboards; proactively resolve picking errors, OOS situations, and delayed</p> </li> <li> <p>dispatches</p> </li> <li> <p> Coordinate with Delivery Executives (DEs) for timely assignment, dispatch, and route adherence</p> </li> <li> <p> Track key last-mile metrics: on-time delivery %, failed delivery %, return-to-store (RTS) rate</p> </li> <li> <p> Handle customer escalations related to late delivery, wrong items, or damaged goo...