Job Description

What you get to do in this role:

AI Strategy & Thought Leadership

• Define and execute the AI-native SC vision for Canada, positioning ServiceNow as the enterprise AI platform of choice across public sector, financial services, and commercial markets.
• Champion Now Assist, AI Agents, and AI Control Tower in every customer engagement — translating GenAI and agentic automation capabilities into measurable business outcomes.
• Build and scale repeatable AI demonstration frameworks and value narratives that differentiate ServiceNow against Microsoft Copilot, Salesforce Agentforce, and frontier AI providers.
• Serve as Canada's executive AI thought leader at customer briefings, industry events, and ServiceNow Knowledge — representing the future of intelligent work.

Organizational Leadership

• Lead, develop, and inspire a high‑performing team of Solution Consultants across Canada, with accountab...