Main duties of the job

To oversee and direct line management of Complex Care Managers within the allocated portfolios of services.

To be the operational lead for Mental Health.

To ensure that services within the portfolio are meeting the organisations KPIs around quality, compliance and performance.

Support the implementation of new services and referrals while working closely with the Business development team.

Keep informed of legislative and policy changes to improve working practices and help inform the strategy.

Lead on innovation relevant to CQC services.

Develop and maintain strong effective partnership working with internal and external stakeholders.

To deputise for the function of the Director of Operations during their absence, while, at all times, supporting the decisions made by the Director of Operations.

Maintain excellent knowledge of current CQC regulations, health and social care legislation and reg...