Description
We are looking for a detail-oriented AR/Collections Specialist to support account resolution and payment activity for customers in Massachusetts. This position focuses on maintaining accurate account records, responding to billing-related questions, and helping reduce overdue balances through clear and effective communication. The ideal candidate brings strong collections experience and a customer-focused approach to resolving payment issues efficiently.


Responsibilities:

• Communicate with customers to resolve outstanding balances and encourage timely payment through consistent follow-up.

• Respond to questions related to invoices, payment activity, and account standing with clear and helpful information.

• Post incoming payments accurately and reconcile account activity to ensure records remain current and correct.

• Review customer accounts for past-due items and take appropriate action to support collection efforts....