Education

• Must be at least a high school graduate.
• Proof of education is required for onboarding (Diploma or TOR).

1. Experience

• Minimum of 2 years BPO voice experience in Healthcare or Revenue Cycle Management (RCM).
• Patient-calling experience is mandatory.
• Not accepted: Experience limited to Durable Medical Equipment (DME) or pure back-end healthcare support.

Behavioral & Professional Skills

• Strong behavioral competencies and solid work ethic.
• Must be able to maintain consistent attendance.
• Strong communication skills required.

1. Employment History

• Must have no short employment stints