Apprentice Customer Experience Advisor

Location: Manchester, Johnson Controls office – Grimshaw Lane, Manchester, M40 2WL. This is an office‑based role, five days per week.

Responsibilities

• Work within the Business to Business (B2B) customer enquiries team, serving as the initial face of our business by answering inbound calls from our customers.
• Work in the B2B complaints team, managing and resolving customer issues and ensuring high satisfaction levels through effective communication and problem‑solving skills.
• Handle all enquiries efficiently with a customer‑first approach.
• Collaborate with multiple customer service departments to resolve queries and ensure customers receive the best service from Johnson Controls.
• Provide accurate information on products, policies and procedures.
• Update the Customer Relationship Management system to retain accurate and timely information needed for quick query resolutio...