Job Description

• Administer and maintain enterprise application systems and databases.
• Monitor application performance and ensure system availability and reliability.
• Configure application settings and manage user access permissions.
• Support the implementation of new applications and system enhancements.
• Coordinate software upgrades, patches, and version releases.
• Provide first and second-line support for application-related issues.
• Investigate, troubleshoot, and resolve system incidents and user reported problems.
• Liaise with software vendors and service providers for technical support and issue resolution.
• Maintain records of incidents, requests, and system changes.
• Analyse user requirements and recommend system improvements.
• Participate in testing, deployment, and implementation of new functionalities.
• Assist in business process automation and digital tr...