The Applications Manager is responsible for leading and managing the CRM and Retail ERP application landscape within a retail environment, ensuring the delivery of exceptional customer experiences, robust retail operations, and scalable omnichannel capabilities.

This role serves as a strategic bridge between business and technology , translating luxury retail and customer‑engagement requirements into reliable, scalable, and secure application solutions. The position is central to enabling high‑touch client engagement, operational excellence, and premium service standards across boutiques, digital channels, and headquarters functions.

III. Key Responsibilities

• Lead, mentor, and develop a team of CRM and Retail ERP application specialists, fostering a high-performance and customer‑centric culture
• Define and evolve team structures to support both day‑to‑day application operations and project / transformation initiat...