Applications Lead - £65,000 - £75,000 + Benefits - London (Hybrid)

Overview

We're looking for a proactive and experienced Applications Lead with deep expertise in Microsoft Dynamics 365 to take ownership of our core business systems.

This role is central to the organisation, leading the support, optimisation, and ongoing development of our D365 platform alongside other business-critical applications. You'll drive service excellence, lead application projects, and ensure D365 and integrated systems continue to meet evolving business needs.

Role & Responsibilities

• Lead the day-to-day support and operational management of Microsoft Dynamics 365 (D365) and integrated applications
• Oversee the IT Helpdesk function, ensuring high-quality support across D365 and other business systems
• Ensure all tickets - particularly D365-related incidents and requests - are managed within agreed SLAs
• Act as the escalation p...