Technical Application Support Specialist

Due to further expansion, we are seeking a Technical Application Support Specialist to help us continue to dominate one of the most buoyant, fastest-growing industries that is changing the world and the speed at which we receive items.

The successful candidate will join the team providing support to our clients on escalated technical issues, including software, hardware, and peripherals. They will be responsible for responding to, updating, and resolving support tickets in a timely manner and according to SLAs. Excellent problem‑solving skills are required to diagnose, evaluate, and resolve complex problems, or to appropriately escalatoroute them to relevant staff members. The role primarily involves configuring and maintaining online ordering and automation platforms that we have built for our clients.

The role will also involve testing the configuration of our products, major incident management, root cause anal...