Responsibilities

• Provide L2/L3 application support for critical enterprise platforms.
• Manage incidents, service requests, and production issues within SLA timelines.
• Perform troubleshooting, root cause analysis, and coordinate resolutions with internal teams/vendors.
• Monitor application health, execute daily checks, and support production stability.
• Handle production deployments, data fixes, and operational support activities.
• Communicate incidents and technical issues clearly to business and operations stakeholders.
• Drive automation, process improvements, and knowledge documentation.
• Support release activities, disaster recovery exercises, and major production events.

Required Skills & Experience

• 4+ years of experience in Application/Production Support.
• Strong troubleshooting and analytical skills.
• Hands-on experience with SQL, Unix...