We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for an Application Support Manager/Team Lead to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

Job Responsibilities:

Support Operations & Performance

• Monitor and ensure departmental productivity and service level objectives are achieved.

• Oversee day-to-day operations within the support team, ensuring efficient case handling and timely resolution of all technical issues.

• Conduct regular OTRS (Open-Ticket Request System) reviews to assess ticket handling quality, response times, and escalation effectiveness.

IoT System & Product Monitoring