Job Role: Application Support - SAP (WM / MM)

Experience:

Total Experience: 5 - 7 Years

Relevant Experience : 2 3 Years in SAP WM or MM/SD Modules

Academic Qualification: BE / B.TECH / Graduation in IT

Role Responsibilities:

• Managing production application support.
• Working at level 2 giving expert support and information to the queries raised by the end user.
• To understand the business process and provide consultation services.
• Provide Business analyst perspective to the recurring incidents and help in RCA of the problems.
• Driving timely resolution of customer issues within the expected SLA.
• Preparing and maintaining KEDB for all the known issues.
• Coordination with Product team / Development team for the next level support, bug-fixes and deliveries.
• Drive and manage the 1st level suppor...