Provide support through Incident Management. Incident Management includes identifying, analyzing and correcting the incident from recurring in the future. Either technical or functional issues cause incidents. Incidents disrupt the business and your goal is to restore normal service operations as quickly as possible. You will be the users advocate so you will need to listen, understand their incident and see it to resolution. Through your learnings, you will become an expert of the functional applications as well as the business processes used.

Provide technical analysis. Our application landscape is broad and consists of multiple applications which are integrated. You will need to understand the technical dependencies of these applications in order to support the user community with their issues.

Prepare to take support over from the Development Teams. For each application onboarded, there i...