Education:

Bachelor’s degree in Information Technology, Computer Science, Information Systems, or any related field

Required Skills and Work Experience:

At least 1–2 years of experience in application support or technical support, preferably in a BPO or shared services environment.

Demonstrated ability to perform technical problem resolution, including troubleshooting and root cause identification for system issues.

Experience in ticket management systems (e.g., logging, tracking, resolving, and escalating incidents within SLA).

Working knowledge of incident and service request management processes, ensuring timely resolution and proper prioritization.

Basic to intermediate knowledge of databases and SQL querying for data validation and issue investigation.

Familiarity with system monitoring tools and ability to identify and respond to system alerts and anomalies.

Understanding of existing and emerging technologies, wi...