We are seeking an Application Support Analyst
with a strong focus on Robotic Process Automation (RPA),
application support
, and
intelligent automation
to ensure the reliability, scalability, and performance of our critical applications. This role works closely with human and artificial intelligence RPA and full stack developers to bridge the gap between development and operations, applying software engineering principles to automate and optimise system reliability, troubleshoot application issues, and improve incident response. Responsibilities: Incident, Problem, Request and Change Management Provide tier-2/3 support for production applications and RPA bots, diagnose and resolve complex issues.
Participate in on-call rotations, respond to incidents, conduct root cause analysis (RCA), and implement preventive measures.
Perform and coordinate of testing and deployment of changes to the systems
Creation and maintenance of customised scripts to generate reports fo...