About the job Application Support Analyst

Key purpose: Provide high quality application and systems support, understand the nature and business impact of requests and perform the required analyses and provide second line support for technical and functional solutions.

Duties and responsibilities:

• Provide high quality operational and technical application and systems support to customers and internal business functions
• Provide second line support service to NOC, Service Desk, Business Desk SA and Business Desk MAH
• Resolve incidents, problems, service requests and change requests in line with business priorities: Resolve calls logged within the agreed MTTR (Mean time to resolve) included in agreed SLAs and ensure Incident / Request updates are of acceptable quality
• Document and provide analysis of defects to solution teams
• Create diagnostic scripts and other aids per system e.g., simple diagnost...