Apply ITIL principles to manage incidents, problems, and change requests, ensuring IT service workflows, ticketing systems, and SLA commitments are consistently met. Set up and maintain core business applications including Oracle ERP, IMOS, and JIBE in line with organisational policies, compliance requirements, and business needs. Monitor data integrity across Data Lake environments, ensuring accurate and reliable data flows that support reporting and decision-making. Build and maintain Power BI dashboards and data models (including DAX) to deliver clear, actionable insights for business users. Support application integration using tools such as OIC and APIs, enabling smooth connectivity between enterprise systems and reducing manual workarounds. Keep documentation current for system configurations and processes; conduct training sessions to help end-users work effectively with business applications. Manage role-based access controls, user access reviews, and segregation of duties, a...