We are seeking a dedicated professional to ensure the smooth operation of our core banking applications, providing 2nd‑level support by managing incidents, changes, and releases within defined SLAs.

Coordinate closely with IT teams, business stakeholders, and 3rd‑level support while driving automation, maintaining system documentation, and participating in on‑call and weekend deployment activities.

Responsibilities

• Process incident tickets generated by monitoring systems and the local service desk within agreed SLAs
• Coordinate and communicate effectively between incident managers, application service owners, 3rd‑level support, other IT/Agile teams, and business stakeholders
• Act as the local administrative manager
• Take over periodical on‑call duty (weekly 24/7 rotation)
• Administer change requests and ensure proper execution of application‑related processes
• Participate in periodic release activities, including...