Overview

The job profile for this position is HIH - Application Development Senior Analyst, which is a Band 3 Senior Contributor Career Track Role.

Responsibilities

• Provide L2 production support for enterprise healthcare applications and services.
• Perform in-depth troubleshooting and root cause analysis for complex application issues.
• Manage and resolve P1/P2 incidents within defined SLA timelines.
• Coordinate with development teams for defect resolution and hot fixes.
• Create and maintain monitoring dashboards, alerts, and automated health checks.
• Develop and update runbooks, SOPs, and operational documentation.
• Automate routine support tasks using scripts (Python, PowerShell, Shell).
• Analyze incident trends and recommend improvements to reduce recurring issues.
• Mentor junior support analysts on troubleshooting techniques and best practices.
• Participate in change manageme...