Cigna-Evernorth Services Inc. seeks an Application Development Senior Advisor for the Raleigh, NC location to play a pivotal role in ensuring the stability, performance, and reliability of mission-critical applications in a production environment.

Responsibilities:

• Manage support operations, lead incident resolution efforts, and drive improvements in production support processes.

• Work cross-functionally with engineering, infrastructure, DevOps, and business teams, while also mentoring support engineers and overseeing operational readiness for deployments.

• Use AWS Cloud to provide technical and managerial leadership to our production support operations. Interact with business users and participate in Agile processes and ownership of application support KPIs.

• Help lead the resolution of incidents, document root causes, and guide the support team in delivering consistent, reliable production support services.

• Lead and coordin...