Position Description

Lead and coordinate Accounts Payable (AP) operations for LATAM within a Global Business Services (GBS) model, ensuring efficient service delivery through a hybrid model (in‑house + BPO provider). Responsible for operational performance, vendor management, SLA compliance, and alignment with standardized processes.

This position will be responsible for a team of analysts and senior analysts.

Key Responsibilities

• Service Delivery & Operations
  • Oversee end‑to‑end AP operations: invoice processing, 2/3‑way match, payments, reconciliations, and vendor queries.
  • Ensure SLA compliance across both in‑house team and BPO provider.
  • Monitor backlog, productivity, and service quality.
  • Support month‑end close activities.
• BPO Management & Governance
  • Act as primary point of contact for the BPO provider.
  • Monitor BPO performance against SLAs, KPIs, ...