Job Description
An employer is looking for Annuities Customer Care Specialists to join their team in Shelton, CT . This person will join the newly created brainchild of two well established private equity firms--this new company will be focused on the fixed annuity space of life insurance.
The Customer Care Specialist will work in a call center environment from 8am-6pm EST. He/she will report into the Customer Care Supervisor and will provide personalized support to customers through all digital avenues including over the phone, email, SMS, and online chat. Other tasks include be aren't limited to:
 • Effectively manage complex cases, document changes, and resolve customer inquiries
 • Manage high call volumes, respond promptly to written and verbal inquiries, and maintain high performance metrics
 • Leverage product expertise to provide tailored support ; educate customers on self-service tools
 • Complete clear documentation of all client interactions and requests