The Anaplan Service Delivery Manager is accountable for the endtoend delivery of Anaplan AMS engagements, ensuring service excellence, operational stability, and continuous improvement for large, complex client environments. This role acts as the primary client-facing owner for Anaplan managed services, overseeing multilocation teams, SLAs, governance, and value realization postimplementation. The ideal candidate brings strong Anaplan delivery expertise, proven AMS leadership at scale, and the ability to operate effectively across global stakeholders, highvolume change, and complex planning ecosystems.
RESPONSIBILITIES
Own end-to-end Anaplan AMS delivery, ensuring contractual SLAs, KPIs, and CSAT targets are consistently met or exceeded Act as the single point of accountability for service delivery across support, enhancements, minor projects, and continuous optimization Establish and lead service governance including operational reviews, steering committees, and executive report...