Essentials (Must‑Have)

• Strong Python + Selenium experience (automation, bots, scheduling, error handling)
• SQL proficiency; solid data modeling (master vs transactional, audits)
• Experience building and owning internal systems / lightweight ERP (not just reporting)
• Backend framework (Flask / FastAPI / Django) + basic HTML, CSS, JavaScript
• Strong MIS ownership and data accuracy mindset
• Good understanding of contact center ops & KPIs (AHT, SLA, occupancy, QA, incentives)
• Builder mindset with end‑to‑end ownership

Good to Have

• Power BI / Tableau
• Advanced Pandas / Excel
• REST API integrations, multi‑system data normalization
• Prior experience with WFM / QA / LMS / incentive systems