Position Overview
ANALYST, SUPPORT SERVICES-(CRI000033)
Description
What You'll Do?
Responsible for providing on-site and remote technical support for physical and virtual PCs, printers, desktop apps, LAN/ Wi-Fi connectivity to effectively maintain productivity at all levels of Crowley’s business processes. This position is a hands-on technical role that requires the utilization of educated troubleshooting skills to resolve complex technical issues.
Key Responsibilities:
Provide onsite and remote support to business end-users, analyzing and resolving problems associated with PC hardware, operating systems, application software, network, and phone; the remote installation, configuration and maintenance of PC desktops, laptops, monitors, virtual machines, printers, and mobile devices. Provide Windows-based software troubleshooting, including but not limited to MS Office, as well as business specific local applications. VoIP an...