REQ13097 Analyst, Service Quality & Customer Insight (Open) POSITION SUMMARY: Develop and execute customer surveys, researches and observations to obtain insights on customer sentiments and recommend areas for improvement. PRIMARY RESPONSIBILITIES: * Support the market research functions from survey design, data collection to analyze of results and presentation of findings. * Collect data on consumers, competitors and market place and consolidate information into actionable recommendations, reports and presentations. * Understand business objectives and design surveys to discover current and prospective customers' preferences. * Perform valid and reliable competitive analysis on various companies' market offerings, identify market trends, pricing/business models, sales and methods of operation. * Prepare property level periodic reports of key performance indicators and interpret prevailing trends for review by management. * Liaise with business units and senior mana...