Position Overview
Analyst-Service Ops Support
Role: Analyst – Service Ops Support
Job Location: Allianz Services, Trivandrum or Pune
Key Responsibilities
- Incident Management & Monitoring
- Monitor data pipeline status and health to ensure optimal performance and proactive issue identification
- Monitor Incident Management (IM) queue for assigned incidents and prioritize based on urgency and impact
- Acknowledge user queries and incidents promptly, ensuring timely response SLA compliance
- Gather necessary information and perform initial troubleshooting to determine root cause of issues
- Open, track, and manage tickets for assigned users, following up with involved parties until resolution
- Verify and valida...