A service desk analyst is an information technology (IT) professional who helps users resolve issues with computer hardware or software. They respond to user inquiries, assess problems and issues with IT equipment and applications, and help resolve these issues for users. They also work closely with other IT department personnel to provide assistance on tasks that are outside the scope of their knowledge or expertise.
EIT Service Desk provides remote first and second level continuous IT support for all of in a xx multi-channel environment. Service Desk Employees are considered essential personal and must respond to their job responsibilities regardless of weather, disaster, etc. They must be extremely flexible with their working hours and assigned duties.

Contractor must have reliable transportation as they may need to work from various CPSE locations. Contractor may be required to utilize their personal/company devices/services as needed for remote access.