Position Overview
Job Description
We are seeking a detail-oriented and analytical Analyst, Quality Assurance to join our team in Bengaluru, India. In this role, you will be responsible for ensuring the highest standards of quality in our US mortgage-related processes and services. The ideal candidate will have a keen eye for detail, strong analytical skills, and the ability to drive continuous improvement in our operations.
Perform quality assurance reviews for voice and non-voice processes related to US mortgage eviction, sale, and closing activitiesAnalyze findings from process reviews and develop comprehensive reports highlighting trends and opportunities for improvementMake data-driven recommendations to reduce process variation and eliminate errorsTrack and follow up on business unit responses to identified findings from process reviewsCollaborate with management to develop and implement project plans addressing opportunities identif...