What you will do:

24x7 Support – 80% job weight

Monitors and resolves first-level security support requests. Escalates second-level support to senior team members.

Collects and disseminates information to clients during and post-incident.

Identifies, records, and escalates service performance trends, anomalies, and SLA breaches to senior leadership.

Updates the knowledge base articles.

Applies Trusted Advisor techniques to build client trust and influence loyalty.

Professional Development – 20% job weight

Attends training sessions or shadowing activities, and obtains industry related certifications as determined by Manager.

Participates in assigned self‑paced trainings.

What we expect of you:

Bachelor’s degree (B.A./B.S.) or 3-year diploma in Engineering, Computer Science, or a Technology related field, OR

4 years of Information Technology experience, to include 1 year in support...