We are currently seeking a detail-oriented and analytical professional to join our team as an Analyst in IT Process & Performance. This role is pivotal in enhancing our IT operations through effective knowledge management and performance measurement. While a background in IT processes is an advantage, we also welcome candidates who may not have prior IT experience but possess strong skills in process analysis and data management. The ideal candidate will have an aptitude for data-driven insights, a keen eye for process improvement, and a passion for driving operational excellence.

Responsibilities

Knowledge Management

• Develop and maintain a comprehensive system for capturing and organizing IT processes and documentation.
• Facilitate the sharing and dissemination of knowledge across IT and related teams.
• Collaborate with teams to identify gaps in knowledge and implement strategies to address them.

Performance Ma...