Education:

• Graduate of any Technical or IT‑related course (e.g., Computer Engineering, Information Technology, Computer Science, Electronics and Communications Engineering, Electronics and Computer Technology)

Required Skills and Work Experience:

• At least 1–2 years of experience in IT operations, application support, or enterprise system monitoring

• Hands‑on experience performing first‑level and basic second‑level troubleshooting for business applications or ERP systems

• Working knowledge of:

- Microsoft Dynamics 365 (F&O preferred), or any ERP platform

- Microsoft 365 Admin Center (Service Health, Message Center)

- Admin or monitoring portals such as Lifecycle Services (LCS) or Power Platform Admin Center

• Ability to perform routine and intermediate monitoring activities, including

- Checking batch job execution results and investigating failures

- Monitoring integration queues and identifying abnor...