We fuel the ideas and ambitions of our people with an environment built on Our DNA of Love, Entrepreneurship, Agility, and Passion – LEAP

We are a culture that empowers everyone to innovate and create solutions that will leave a positive impact on our communities and our nation, Touch ‘n Go will always be here to inspire our talents to grow as leaders and innovators giving you the power to make a difference

Job Responsibilities:

• Handle customer inquiries related to insurance policies, coverage, billing, and documentation.
• Prepare and submit daily reports on offline requests to the assigned Person-in-Charge for compilation.
• Issue offline quotations for users who are unable to obtain online quotations.
• Manage and resolve customer support tickets via Zendesk and email in a timely and professional manner to ensure customer satisfaction.
• Guide customers through policy changes, renewals, and cancellation processes....