Job Summary

The Sr Collections Analyst position reports directly to the BPO Supervisor. The Sr Collections Analyst is responsible for performing various financial functions to ensure company invoices, credit checks, and collections are paid/performed in adherence to company policies & procedures. This position might require travel to client sites that are located outside of Costa Rica area. This Sr Collections Specialist must be able to work in a fast‑paced environment with demonstrated ability to juggle and prioritize multiple, competing tasks and demands and to seek supervisory assistance as appropriate.

Responsibilities

• Oversee and manage the collections process for assigned accounts, ensuring timely and accurate collection of outstanding payments.
• Provide guidance, training, and support to a team of Collections Clerks, monitoring their performance, and offering coaching and feedback to maximize productivity and results.
• Develop ...