Description and Requirements

We are looking for a Project and Process Analyst to support and lead strategic Services projects, working at the interface between business areas, global teams, and external partners.

This professional will be responsible for structuring, documenting, governing, identifying gaps and improvement opportunities, and driving end-to-end projects and processes — ensuring efficient transitions to operations, with a strong focus on results, quality, and customer experience.

The role also involves supporting administrative and operational activities within the BT/IT area.

Key Responsibilities

Project Management

• Define and support — together with requesters — the scope, work plan, and schedule of projects within the Services area.
• Plan, monitor, and control action plans defined within projects.
• Support the Project Coordinator in the execution and control of highly complex projects; ...