Position:AML Compliance-36582
Location: Austin, TX,78701
Pay:18.00 HR
Shift:Day shift
AML Compliance is responsible for researching and resolving disputes submitted to our client’s customer Service department. This includes but is not limited to handling inbound or outbound calls from/to Our client’s customers, CSII level Agents, or other individuals throughout the Company in order to assist in resolving a customer issue. Bilingual/Spanish helpful.
Responsibilities:
Resolve calls on the Dispute line regarding charge backs (disputes)
Process disputes by researching claims, entering data in multiple databases, and contacting customers regarding the disposition of claims
Issue adjustments for refunds and/or charges
Assist Team Leaders and Managers as necessary
Special projects as assigned, to include working with Risk Management/Compliance Department on needs for ID Verification, ACH Processing, etc.
Identify opportunities for process...