Job Description

We are looking for an experienced Senior NICE Actimise SAM Support Engineer with strong expertise in AML transaction monitoring and production support. The ideal candidate should have hands‑on experience in NICE Actimise SAM implementations, L3 support, troubleshooting, customization, and stakeholder management within banking and financial services environments.

The candidate will be responsible for supporting and enhancing AML Suspicious Activity Monitoring (SAM) applications, ensuring smooth batch operations, incident resolution, and compliance with SLA requirements.

Key Responsibilities

• Provide L3 production support for NICE Actimise AML SAM applications.
• Troubleshoot and resolve production incidents, defects, and performance issues.
• Monitor and support daily batch runs and Control‑M job scheduling activities.
• Perform root cause analysis and implement permanent fixes for recurring issues. <...