Retaining existing accounts by increasing Abbott value and Optimizing instrument performance

**Sensitive/ confidential data handled:**

Reagent Pricing

Admin Passwords (Instrument)

**Key Areas of Accountability:**

**RETENTION RATE** :

+ Ensure instrument analytical turnaround time (uptime/repair/maintenance)
+ Conduct customer business review (KPI reviews)
+ Manage customer relationship and thoroughly plan, prepare and follow up customer visits (pre-call plan, post-call notes)
+ Identify customer training requirements
+ Coach customers and share knowledge (education)
+ Identify and resolve customer pain points (troubleshooting)
+ Replenish and control inventory
+ Build image and brand in eyes of customer
+ “Sell” or reinforce Abbott’s total solution value offering
+ Collect and transmit VOC (Voice of Customer)
+ Renewals of most of the assigned accounts (adhering to standard renewals procedures)
+ Men...