Position Summary

Engage hotel guests to enhance the service experience through activation of all outlet services within the lobby area (e.g., Restaurant & Bar, Front Desk, Business Center, Lounge, etc.). Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide local area knowledge to inform guests about the property and surrounding area amenities, including special events and local activities. Contact appropriate individuals or departments (e.g., Bellperson, Housekeeping, Food & Beverage Server) to resolve guest calls, requests, or problems. Report accidents, injuries, and unsafe work conditions to the manager and complete required safety training and certifications. Follow all company policies and procedures, maintain a clean, p...