About the Role

Capgemini's Business Services Global Business Line is seeking an experienced Amazon Connect GTM & Solutions Lead to drive strategy, solution design, and market growth for our Contact Center transformation offerings. This role is ideal for a dynamic leader passionate about Customer Experience, digital transformation, and solving complex Contact Center challenges using Amazon Connect and next‑gen CCaaS solutions.

Key Responsibilities

Solutioning & Delivery

• Build, design, and implement Amazon Connect CCaaS solutions for large, multi‑client environments.
• Develop comprehensive Contact Center solutions including telephony, CRM, KM, IVR, ACD, WFM, QA, training, performance management, and workforce models.
• Transform proposed solutions into executable delivery plans across operations, technology, and workforce domains.
• Lead the development of end‑to‑end operational strategies aimed at enhancing custo...