Join Slalom as an Amazon Connect Consultant in a hybrid role based in Toronto. Drive successful contact center transformations and enhance customer engagement through innovative solutions.
This role combines technical expertise with strategic consulting to meet diverse customer needs. Your focus will be on architecting and executing Amazon Connect solutions, collaborating with cross-functional teams, and contributing to business development opportunities. Mastery of AWS services and contact center concepts will be key to your success in this position.
Key Responsibilities:
• Collaborate with teams to identify and address customer needs
• Lead integration of Amazon Connect into client operations
• Develop implementation estimates and technical documentation
• Conduct training and workshops for client teams
• Provide ongoing support for solution optimization
Requirements:
• 3+ years of relevant consulting experience
• Proven experience with contact center so...