Airline Reservation Agent

Cebu City | Onsite

Caldwell Communication



Responsibilities:

Handle travel-related inquiries via phone, email, or chat

Assist clients with bookings, modifications, or cancellations

Provide accurate information on travel options, schedules, and promotions

Record all interactions and maintain up-to-date documentation

Escalate complex cases to supervisors

Meet service quality and customer satisfaction goals



Schedule & Training:

Rotating shifts including nights, weekends, and holidays

Paid training on travel systems and company procedures



Requirements:

At least a High School or Senior High School graduate

Excellent English communication and attention to detail

Customer-focused with problem-solving skills

Basic computer knowledge and multitasking ability

On-site availability in Cebu City