Position Overview
Fortune Global 500 UPS / : Responsibilities - Keep the pulse of customer satisfaction
- Respond to customer's inquiries in a timely manner
- Work with internal LFS stakeholders to create an exceptional customer service experience
- Manage account/customer expectations
- Work with internal and external customers on Corrective and Preventative Actions
- Build and maintain rapport with customers to fulfill their requirements
- Manage appointed accounts and respond to inquiries in a timely manner
- Coordinate sea/air freight shipments and transport arrangement
- Book service with co-loaders for import/export and trans-shipment
- Prepare billings
- Import/export permit declarations and customs clearance
- Liaise and source for the cargo space with different airlines to plan the flights to destination
- Processing of Air & Sea – Import / Export doc...