Manage end-to-end airfreight forwarding operations, including bookings, shipment documentation, coordination with airlines and ground handling agents, customs clearance for imports, export documentation, billing, and job closure.
Serve as the primary customer contact for airfreight import and export shipments, providing timely updates, addressing inquiries, and resolving operational issues.
Coordinate closely with airlines, ground handlers, trucking partners, and customs authorities to ensure compliant and efficient shipment execution.
Monitor operational performance against SLAs, KPIs, and internal procedures to maintain service quality standards.
Take ownership of complex, time‑sensitive, or high‑value shipments, proactively resolving delays, documentation discrepancies, and customs‑related issues.
Identify operational inefficiencies and contribute to process improvement initiatives to enhance accurac...